BEST PRICE GUARANTEE
ACROSS ALL HOTELS IN THE SAS HOSPITALITY HOTELS GROUP
IF YOU FIND A LOWER PRICE ELSEWHERE, WE'LL MATCH IT - LESS - 5% !!!

GENERAL CONDITIONS
DEFINITION

If you book an SAS Hospitality Hotels hotel-online at any SAS Hospitality Hotels website (or mobile application) and within 24 hours find an equivalent offer on another website for the same hotel with the same room category being offered at a lower price (excluding local taxes but including booking fees), we will honor the lower rate and give you a further reduction of 5%.

GUARANTEE APPLICATION

The Best Price Guarantee applies to reservations Grand Tjokro Premiere, Grand Tjokro, Tjokro Hotel, Tjokro Style, Manage hotels made on the Internet On one of SAS Hospitality Hotels web sites : www.sas-hospitality.com www.grandtjokro.com, www.tjokrohotel.com, www.tjokrostyle.com , or on any mobile version, and for which a confirmation number has been issued to validate the reservation. To submit a claim under the Best Price Guarantee, you must complete the online claim form from the SAS Hospitality Hotels website.

APPLICABLE RATES / EXCLUSIONS

The Best Price Guarantee applies solely to hotel room bookings of Grand Tjokro Premiere, Grand Tjokro, Tjokro Hotel, Tjokro Style, Manage hotels, excluding the sale of all-inclusive packages (including an offer proposed at the hotel, transport services or any other service related to the room booking). The rates covered by the Best Price Guarantee must be accessible to the general public and available for reservation; expressly excluded are:

  • group rates
  • corporate rates
  • conference and seminar rates
  • specific promotional offers granting an additional discount after the booking is made (i.e. promotional codes supplied further to the registration in a newsletter)
  • members rate under SAS Hospitality Hotels's loyalty programs.
  • rates granted to SAS Hospitality Hotels partners and their employees
  • rates granted to SAS Hospitality Hotels employees
  • rates offered by opaque inventory sources.

The Best Rate Guarantee does not apply to websites requiring membership, online memberships or programmes requiring a password or login to consult hotel rates and room availability. This includes all memberships and all programmes where membership is not automatic, plus (i) those which require consumers to "register” to become members; (ii) any online interface or mobile interface used by members and protected by a password; and (iii) where it is necessary for consumers to have completed a customer profile.

TYPE OF ROOMS

The Best Price Guarantee applies to the same room category as booked on SAS Hospitality Hotels websites. The room category claimed for must be available and bookable on another website at the time of verification by the SAS Hospitality Hotels customer service department.

DATES AND LENGTH OF THE STAY

The Best Price Guarantee applies to the same dates as booked on AccorHotels Internet sites. For claims concerning a booking of two or more consecutive nights (at the same hotel), the Best Price Guarantee applies on the basis of the price per night and not on the total amount of the stay

CURRENCY

If the rate found on another Internet site is given in a currency different from that of the rate booked on SAS Hospitality Hotels Internet sites, the SAS Hospitality Hotels Best Price Guaranteed Program does not apply.

SALES CONDITIONS

The sales conditions associated with the rate on another Internet site must be the same as the sales conditions of the rate booked on SAS Hospitality Hotels Internet sites in order for the Best Price Guarantee to apply. This concerns in particular:

  • prepayment and deposit requirements,
  • cancellation conditions,
  • conditions regarding modification of the reservation.
FILL IN THE CLAIM FORM

The online claim form can be accessed on any SAS Hospitality Hotels Internet site. The mandatory fields on the claim form must be properly completed, and the required supporting documents must be attached to the claim. Claims that are incomplete or incorrect, or that include illegible or incomplete supporting documents, will not be processed. A completed claim may be made within the 24 hours following the booking made on any SAS Hospitality Hotels Internet site, as attested by the time on the booking confirmation, and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours preceding the arrival at the hotel, the Best Price Guarantee does not apply.

CLAIM HANDLING

After verification by the customer service department, the Best Price Guarantee will be granted if your claim meets all the conditions of application. The customer service department will send an e-mail with the reservation confirmation number as well as the new rate applicable. In the case of a prepaid reservation rate, the hotel will reimburse the difference in price on the credit card initially debited online. If the claim does not meet the conditions of the Best Price Guarantee, the customer service department will send you an e-mail stating that the Guarantee cannot be applied. Should you wish to cancel the reservation made on SAS Hospitality Hotels Internet sites, the sales conditions applicable are those stated in the sales conditions presented on the site.

PAYMENT AT THE HOTEL

Upon departure from the hotel, the rate confirmed by the customer service department will be billed together with any other services not included in the reservation (restaurant, bar, etc.). In the event that the rate was prepaid at the time of the booking, only the services not included in the reservation (restaurant, bar, etc.) will be billed on site.

LIABILITY

SAS Hospitality Hotels declines any responsibility regarding any expenses that may arise from canceling a reservation, for all reservations made on any Internet site other than any SAS Hospitality Hotels Internet site. SAS Hospitality Hotels reserves the right to modify or terminate the Best Price Guarantee and its terms and conditions of this Guarantee at any time and without prior notice. To submit a Best Price Guarantee claim, please fill in the form below * Required information

1. ENTER YOUR CONTACT DETAILS Title
*
*
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2. HOTEL RESERVATION
*
3. OFFER FOUND ON ANOTHER WEBSITE
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*

Please attach at least one screenshot of the offer found on the other site, clearly showing the date, hotel, room type, the number of guests and the price offered. Attach a file*



We remind you that any request must be made within 24 hours of your reservation on our site.

I have read the « Best Price Guarantee » General Terms and Condions *



The information collected is mandatory and subject to computer processing. The data will be sent to SAS Hospitality Hotels in order to manage your request. You can access, correct or delete your personal information by sending a request to:

info@sas-hospitality.com.